Troubleshooting

Troubleshooting

I can't log in

Double-check your email and password, and use Forgot Password on the sign-in page to reset it if needed.

I didn't receive my verification email

Check your spam folder, confirm the email address you registered with, and request a new verification email from the sign-in page.

My camera or microphone isn't working

Confirm FAITHIN has camera/microphone permission in your browser and device settings, close other apps using the camera, and refresh the page.

Live video isn't loading

Check your network connection, try switching from Wi-Fi to mobile data (or vice versa), and refresh the page.

Messages or notifications aren't updating

Pull to refresh or reload the page, and confirm notifications are enabled in both FAITHIN's settings and your device's system settings.

I forgot my password

Select Forgot Password on the sign-in page and follow the email instructions to reset it.

My account is locked or deactivated

Contact support through the Contact page for help reviewing or restoring your account.